Orders & Shipping
What are your custom services?
Digital Print
We offer custom digital printing on both the front and back of our craft products.
File Types Accepted: JPG, PNG, TIFF, SVG, AI, PDF
How it Works: We use our digital inkjet custom print system to place your design directly on the craft products.
Resolution: We recommend 300 dpi for a high-quality print. Images less than 72 dpi will appear pixelated (creating a “jagged” effect).
Image Size (minimum): 300 pixels x 300 pixels
Line Widths (minimum): 3 points
CMYK Printing: Like most professional CMYK printers, we cannot print neon or metallic colors.
Common Design Error: If you want the background to be the color of the craft products, you need to upload a .png, .svg, .ai, .pdf, or .tiff file with a transparent background. Customers frequently upload a file with a white background. We’ll assume you want to print that white background if you do.
Laser Etch
We offer custom laser etching on one side of the craft products for our stainless steel.
File Types Accepted: PNG, SVG, AI, TIFF, PDF (with transparent background)
How it Works: The laser removes the powder-coated finish from the steel and exposes the stainless steel wherever your design indicates.
Image Size (minimum): 300 pixels x 300 pixels
Line Drawing vs. Photo: Artwork for a laser-etched bottle must be a line drawing (lines, shapes, and text all work). We cannot engrave photographs.
Engraved Area: Any area that will be engraved must be entirely in black and must have a line width of at least 0.008″.
Negative Space: The space between the artwork to be engraved must be at least 0.016″ minimum width.
How long will it take to receive my order?
Once you’ve placed your order, you can expect to receive it in about three weeks. That lead time can sometimes be affected, as well, by our current inventory and the quantity you’ve ordered. Keep in mind that custom orders take longer than other General orders because of production time, which can take up to two weeks.
If you place your custom order on Friday, we will process it the following Monday.
Can I change my order after I’ve placed it?
Once you’ve placed your order, it cannot be modified – including the items purchased, the artwork, the quantity ordered, or the shipping details.
If, after ordering, you feel you’ve made an error, please email us at custom@antgoodcraft.com and we will attempt to cancel your order if it has not been processed yet (and you can then place a new one). Your refund, in this case, should take up to 10 business days to process.
Why was my order declined but my credit card charged?
We do not charge for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening.
Your order may have been declined for one of several reasons:
- The billing address and zip code did not match.
- Some credit cards are more sensitive within our fraud system.
- Your payment was not from a U.S. bank (which our system cannot accept).
Some banks or credit card issuers take 48 hours or longer before removing pending charges. If the charges are not dropped after 48 hours, you can let us know by emailing us at custom@antgoodcraft.com.
My order was canceled. When will I receive my refund?
It can take up to 10 business days to receive your refund.
Are custom products eligible for returns?
Custom products are ineligible for returns, but if you believe your product has an error due to a manufacturing defect, please contact us at custom@antgoodcraft.com. AntGoodCraft believes in customer satisfaction and will review any customized products that are due to the error or fault of AntGoodCraft.
When is payment due?
Due to the unique nature of customization, we capture your credit card funds at the time you submit your order. If you are unsure whether or not you’re ready to proceed with your order, please do NOT proceed to checkout. We are unable to halt an order once you have completed checkout.
Do you offer rush orders?
With custom orders, we cannot offer rush service or same-day service.
What are the shipping options?
We ship FedEx. We recommend shipping your orders to a destination where a person can receive the delivery. We don’t offer an option to ship to two different addresses. Do NOT have your custom print order shipped to a PO Box.
Will ordering more craft products reduce the overall price?
Yes! The customization fee is included in the price you see when using our Custom Design Tool. As you add custom units to your cart, your price to customize decreases, regardless of whether all of the craft products in your cart are the same type or have the same custom design. Updated pricing will display at checkout, so you can review your total costs before completing your order. See below for the pricing at each unit level.
Design
Are there images I can’t place in my craft products design?
You cannot place a licensed image in your craft products artwork. You also cannot place offensive or vulgar images on your craft products. Examples of licensed content that we CAN NOT print, include:
- Professional Sports Teams (e.g., NFL, MLB, NBA, NHL or MLS)
- Disney
- Star Wars
- Harry Potter
- Pokémon
- Movie characters (like those from Warner Brothers or Marvel)
- College or university logos
If your order contains artwork or text that is unknown in origin, perceived as offensive is subject to copyright protection, we will cancel it. If you hold licensing for a licensed image you’d like to use, please contact us at custom@antgoodcraft.com before placing your order. Please refer to our complete Purchasing Terms prior to making a purchase.
If it becomes necessary to cancel your order we will issue a refund. Once the refund is processed, it can take up to 10 business days for this to reflect on your account statement.
What format should it be in?
For digital print orders, we accept .jpg, .png, .tiff, .svg, .ai and .pdf files.
For laser etch orders, we accept .png, .tiff, .svg, .ai and .pdf files.
Please see our custom design guide for more details.
